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Don Keaveney
66 Olde Madbury Ln
Dover, NH 03820
Home 603.842.4322
Cell 603.866.0408
donkeav@gmail.com
Objective
Insurance case management of GL, WC, Auto BI, Property, or Subrogation.
Also experienced in Management of business projects in systems, operations,
and in customer service.
Qualifications
10 years of progressive decision making experience in Workers Compensation, Liability, Environmental and Auto Claims in 12 Jurisdictions.
Negotiating and Settling claims in excess of $500,000 with attorneys and customers.
Ability to maintain timely control of cases on assignment.
Successful completion of projects on time and within budget.
Excellent Customer Service skills.
8 years experience in business analysis and project management.
Instrumental in the design and maintenance of Workers Compensation systems, Liability Systems, and Auto Systems.
Development of short term software solutions to meet business needs.
Professional Experience
10/2009 - 1/2010
Risk Enterprise Management LTD (REM), Quincy, MA, Claims Examiner
Management of Workers Compensation claims from initial reporting to case conclusion.
Reserving of Indemnity, Medical, and Expense.
Completion of Broker Reports for customer.
Completion of Settlement Authority Requests for customer.
Management of Claims Diary.
Daily case communication with customer.
Customer Service Reviews and claim updates.
Accurate payment of Indemnity, Medical, and Expense.
Completion of State Forms.
8/2009 - 9/2009
Meadowbrook TPA Associates, Andover, MA, Claims Examiner
Management of Workers Compensation cases.
Timely investigations.
Accurate Case pricing.
Negotiating fair Settlements.
Completion of State Forms.
On time payments.
Client customer service and case updates.
2/2007 - 2/2009
Job 1 - Property Location Services: Locate desired property for client;
property, parking areas, and surrounding roads; Locate and identify deeds; Locate current owner and lease terms;
Check for title encumbrances.
Job 2 - Regal Limo Services, North Hampton, NH
Transport company executives from BSF, Timberland, and Fisher Scientific to and from airports.
7/2006-1/2007 NiiS - Danvers, MA, Claims Supervisor/Consultant
Responsible for National League of Cities Pool reinsurance claims: GA, MA, VA, CT, UT, and AK.
Identify claims with potential to breach self-insured retentions and report cases to NLC Mutual.
Provide direction to Supervisors in the Pools on case handling.
Prepare Settlement Authority Requests for the Pool and NLC Mutual.
Review case handling by the Pools on Exposure claims (cases in excess of $500,000) and provide advice in bringing the cases to conclusion.
Identify and review cases within a particular state pool for audit on behalf of NLC Mutual.
Review NLC Mutual RSG Claims System for areas in need of enhancement and identify new business needs to be addressed.
2003-2006 GFMS Boston, MA, Examiner
Direct Investigation, Reserving, & Disposition of High Exposure WC claims including standard WC in addition to exposure and Black Lung cases.
Direct Investigation and Determine Liquidated Companies Net Worth.
Determine WC claim eligibility for specific state Guaranty Funds.
Resolve WC coverage issues with liquidated insurers.
Develop and Implement test plans for enhancements to WC systems.
2001-2003 Guard Insurance Nashua, NH, Regional Representative
Direct Investigation, Reserving, and Disposition of High Exposure WC claims.
Provide Servicing to WC Policyholders.
Develop and recommend enhancements to WC systems.
Work with IT to test and implement WC system changes.
Work with State WC boards to insure compliance on State WC procedures.
Work with Government Relations dept to identify legislative changes to WC acts.
Participate in multidisciplinary with Underwriting to identify profitable accounts or cancellations.
1/2000 - 12/2001
Provided home care for disabled parent.
Worked part time at Dover Auto World in Dover, NH and part time with Bourneville Group in Portsmouth, NH. Doing sales 2-3 days per week.
LIBERTY MUTUAL 1981 - 1999 Claims Positions : Adjuster, Supervisor, Manager, Examiner
1994 - 1999 Dover, NH and Boston, MA, Home Office Claims Examiner
Served in WC Claims and Environmental Claims.
Review latent exposure cases for asbestosis and other toxic exposures
on WC.
Review and negotiate settlements for Pollution cases as the leading PRP.
Analyze case for accurate reserving and review investigations to date.
Provide direction to branch office employees on investigations, dispositions, reserving, and coverage.
Attend National Risk claims service meetings for both WC and Environmental Claims.
Develop Test Plan for Automated WC Reserving and conduct testing.
Direct subrogation efforts on key Branch Office files.
1985-1987 Claims Manager Chestnut Hill, MA
Provide management over WC, GL, Auto, and Property Claims.
Write performance reviews for Supervisors and review performance of adjusters.
Make recommendations on all claims with combined reserves exceeding $80,000.
Implement and train staff any new claims handling procedures/programs.
Increased office productivity by 7% across all lines
Adjuster (11/1981 – 1983) Supervisor (1983 – 1984) Natick, MA
Supervision of Adjusters and Rehab Nurse including WC, GL, and auto BI claims.
Investigations, negotiation of settlements of claims.
Provide excellent customer service.
Liberty Mutual Claims Systems 1981-1999 Positions : Applications Analyst, Project Leader, Sr. Business Analyst
Sr. Business Analyst, Claims Systems, Corporate HQ Portsmouth, NH 1992-1994
Developed project cost analysis for proposed claims system projects.
Developed Business Requirements for claims system projects.
Research and recommend personnel for acquisition planning teams.
Maintain / Support WC systems and training documentation.
Manage software distribution for personal markets claims.
Research EDI / EFT claims processing for glass claims.
Project Leader, Home Office Dover & Portsmouth, NH 1989-1992
Supervise 5 Application analysts and write performance reviews.
Plan and direct implementation of WC medical fee schedule processing.
Received Employee Recognition Award for Medical Fee Schedule Project Research and Design methods for Image processing to enhance WC workflows.
Work with IT on modifications to local and centralized check printing.
Implement Call Center Automation for Auto appraisals and first reports.
Research and recommend laptops for field adjusters.
Design and Implement Claims management reports that measure office performance.
Systems Analyst, Home Office Boston, MA & Portsmouth, NH 1987-1989
Research, Design, and Implement WC coverage rollover
Research, Design, and Implement System for Automated Processing of Ohio WC claims
Develop Test Plan and Implement changes to online check printing.
Participate in nationwide implementation of WC Claims system.
Education
Framingham State College, Framingham, MA - BS in Biology
Completed courses in Structured Settlements and Business Ethics
1/2007 - 8/2007
Additional Skills
Claims Systems for both Insurers and Third Party Administrators.
Project Management in Systems and Claims
Lotus Notes
Microsoft Products
1. Outlook
2. Excel
3. Word
4. PowerPoint
5. Reports
]]>
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Don Keaveney
66 Olde Madbury Ln
Dover, NH 03820
Home 603.842.4322
Cell 603.866.0408
donkeav@gmail.com
Objective
Insurance case management of GL, WC, Auto BI, Property, or Subrogation.
Also experienced in Management of business projects in systems, operations,
and in customer service.
Qualifications
10 years of progressive decision making experience in Workers Compensation, Liability, Environmental and Auto Claims in 12 Jurisdictions.
Negotiating and Settling claims in excess of $500,000 with attorneys and customers.
Ability to maintain timely control of cases on assignment.
Successful completion of projects on time and within budget.
Excellent Customer Service skills.
8 years experience in business analysis and project management.
Instrumental in the design and maintenance of Workers Compensation systems, Liability Systems, and Auto Systems.
Development of short term software solutions to meet business needs.
Professional Experience
10/2009 - 1/2010
Risk Enterprise Management LTD (REM), Quincy, MA, Claims Examiner
Management of Workers Compensation claims from initial reporting to case conclusion.
Reserving of Indemnity, Medical, and Expense.
Completion of Broker Reports for customer.
Completion of Settlement Authority Requests for customer.
Management of Claims Diary.
Daily case communication with customer.
Customer Service Reviews and claim updates.
Accurate payment of Indemnity, Medical, and Expense.
Completion of State Forms.
8/2009 - 9/2009
Meadowbrook TPA Associates, Andover, MA, Claims Examiner
Management of Workers Compensation cases.
Timely investigations.
Accurate Case pricing.
Negotiating fair Settlements.
Completion of State Forms.
On time payments.
Client customer service and case updates.
2/2007 - 2/2009
Job 1 - Property Location Services: Locate desired property for client;
property, parking areas, and surrounding roads; Locate and identify deeds; Locate current owner and lease terms;
Check for title encumbrances.
Job 2 - Regal Limo Services, North Hampton, NH
Transport company executives from BSF, Timberland, and Fisher Scientific to and from airports.
7/2006-1/2007 NiiS - Danvers, MA, Claims Supervisor/Consultant
Responsible for National League of Cities Pool reinsurance claims: GA, MA, VA, CT, UT, and AK.
Identify claims with potential to breach self-insured retentions and report cases to NLC Mutual.
Provide direction to Supervisors in the Pools on case handling.
Prepare Settlement Authority Requests for the Pool and NLC Mutual.
Review case handling by the Pools on Exposure claims (cases in excess of $500,000) and provide advice in bringing the cases to conclusion.
Identify and review cases within a particular state pool for audit on behalf of NLC Mutual.
Review NLC Mutual RSG Claims System for areas in need of enhancement and identify new business needs to be addressed.
2003-2006 GFMS Boston, MA, Examiner
Direct Investigation, Reserving, & Disposition of High Exposure WC claims including standard WC in addition to exposure and Black Lung cases.
Direct Investigation and Determine Liquidated Companies Net Worth.
Determine WC claim eligibility for specific state Guaranty Funds.
Resolve WC coverage issues with liquidated insurers.
Develop and Implement test plans for enhancements to WC systems.
2001-2003 Guard Insurance Nashua, NH, Regional Representative
Direct Investigation, Reserving, and Disposition of High Exposure WC claims.
Provide Servicing to WC Policyholders.
Develop and recommend enhancements to WC systems.
Work with IT to test and implement WC system changes.
Work with State WC boards to insure compliance on State WC procedures.
Work with Government Relations dept to identify legislative changes to WC acts.
Participate in multidisciplinary with Underwriting to identify profitable accounts or cancellations.
1/2000 - 12/2001
Provided home care for disabled parent.
Worked part time at Dover Auto World in Dover, NH and part time with Bourneville Group in Portsmouth, NH. Doing sales 2-3 days per week.
LIBERTY MUTUAL 1981 - 1999 Claims Positions : Adjuster, Supervisor, Manager, Examiner
1994 - 1999 Dover, NH and Boston, MA, Home Office Claims Examiner
Served in WC Claims and Environmental Claims.
Review latent exposure cases for asbestosis and other toxic exposures
on WC.
Review and negotiate settlements for Pollution cases as the leading PRP.
Analyze case for accurate reserving and review investigations to date.
Provide direction to branch office employees on investigations, dispositions, reserving, and coverage.
Attend National Risk claims service meetings for both WC and Environmental Claims.
Develop Test Plan for Automated WC Reserving and conduct testing.
Direct subrogation efforts on key Branch Office files.
1985-1987 Claims Manager Chestnut Hill, MA
Provide management over WC, GL, Auto, and Property Claims.
Write performance reviews for Supervisors and review performance of adjusters.
Make recommendations on all claims with combined reserves exceeding $80,000.
Implement and train staff any new claims handling procedures/programs.
Increased office productivity by 7% across all lines
Adjuster (11/1981 – 1983) Supervisor (1983 – 1984) Natick, MA
Supervision of Adjusters and Rehab Nurse including WC, GL, and auto BI claims.
Investigations, negotiation of settlements of claims.
Provide excellent customer service.
Liberty Mutual Claims Systems 1981-1999 Positions : Applications Analyst, Project Leader, Sr. Business Analyst
Sr. Business Analyst, Claims Systems, Corporate HQ Portsmouth, NH 1992-1994
Developed project cost analysis for proposed claims system projects.
Developed Business Requirements for claims system projects.
Research and recommend personnel for acquisition planning teams.
Maintain / Support WC systems and training documentation.
Manage software distribution for personal markets claims.
Research EDI / EFT claims processing for glass claims.
Project Leader, Home Office Dover & Portsmouth, NH 1989-1992
Supervise 5 Application analysts and write performance reviews.
Plan and direct implementation of WC medical fee schedule processing.
Received Employee Recognition Award for Medical Fee Schedule Project Research and Design methods for Image processing to enhance WC workflows.
Work with IT on modifications to local and centralized check printing.
Implement Call Center Automation for Auto appraisals and first reports.
Research and recommend laptops for field adjusters.
Design and Implement Claims management reports that measure office performance.
Systems Analyst, Home Office Boston, MA & Portsmouth, NH 1987-1989
Research, Design, and Implement WC coverage rollover
Research, Design, and Implement System for Automated Processing of Ohio WC claims
Develop Test Plan and Implement changes to online check printing.
Participate in nationwide implementation of WC Claims system.
Education
Framingham State College, Framingham, MA - BS in Biology
Completed courses in Structured Settlements and Business Ethics
1/2007 - 8/2007
Additional Skills
Claims Systems for both Insurers and Third Party Administrators.
Project Management in Systems and Claims
Lotus Notes
Microsoft Products
1. Outlook
2. Excel
3. Word
4. PowerPoint
5. Reports
]]>
Don Keaveney
66 Olde Madbury Ln
Dover, NH 03820
Home 603.842.4322
Cell 603.866.0408
donkeav@gmail.com
Objective
Insurance case management of GL, WC, Auto BI, Property, or Subrogation.
Also experienced in Management of business projects in systems, operations,
and in customer service.
Qualifications
10 years of progressive decision making experience in Workers Compensation, Liability, Environmental and Auto Claims in 12 Jurisdictions.
Negotiating and Settling claims in excess of $500,000 with attorneys and customers.
Ability to maintain timely control of cases on assignment.
Successful completion of projects on time and within budget.
Excellent Customer Service skills.
8 years experience in business analysis and project management.
Instrumental in the design and maintenance of Workers Compensation systems, Liability Systems, and Auto Systems.
Development of short term software solutions to meet business needs.
Professional Experience
10/2009 - 1/2010
Risk Enterprise Management LTD (REM), Quincy, MA, Claims Examiner
Management of Workers Compensation claims from initial reporting to case conclusion.
Reserving of Indemnity, Medical, and Expense.
Completion of Broker Reports for customer.
Completion of Settlement Authority Requests for customer.
Management of Claims Diary.
Daily case communication with customer.
Customer Service Reviews and claim updates.
Accurate payment of Indemnity, Medical, and Expense.
Completion of State Forms.
8/2009 - 9/2009
Meadowbrook TPA Associates, Andover, MA, Claims Examiner
Management of Workers Compensation cases.
Timely investigations.
Accurate Case pricing.
Negotiating fair Settlements.
Completion of State Forms.
On time payments.
Client customer service and case updates.
2/2007 - 2/2009
Job 1 - Property Location Services: Locate desired property for client;
property, parking areas, and surrounding roads; Locate and identify deeds; Locate current owner and lease terms;
Check for title encumbrances.
Job 2 - Regal Limo Services, North Hampton, NH
Transport company executives from BSF, Timberland, and Fisher Scientific to and from airports.
7/2006-1/2007 NiiS - Danvers, MA, Claims Supervisor/Consultant
Responsible for National League of Cities Pool reinsurance claims: GA, MA, VA, CT, UT, and AK.
Identify claims with potential to breach self-insured retentions and report cases to NLC Mutual.
Provide direction to Supervisors in the Pools on case handling.
Prepare Settlement Authority Requests for the Pool and NLC Mutual.
Review case handling by the Pools on Exposure claims (cases in excess of $500,000) and provide advice in bringing the cases to conclusion.
Identify and review cases within a particular state pool for audit on behalf of NLC Mutual.
Review NLC Mutual RSG Claims System for areas in need of enhancement and identify new business needs to be addressed.
2003-2006 GFMS Boston, MA, Examiner
Direct Investigation, Reserving, & Disposition of High Exposure WC claims including standard WC in addition to exposure and Black Lung cases.
Direct Investigation and Determine Liquidated Companies Net Worth.
Determine WC claim eligibility for specific state Guaranty Funds.
Resolve WC coverage issues with liquidated insurers.
Develop and Implement test plans for enhancements to WC systems.
2001-2003 Guard Insurance Nashua, NH, Regional Representative
Direct Investigation, Reserving, and Disposition of High Exposure WC claims.
Provide Servicing to WC Policyholders.
Develop and recommend enhancements to WC systems.
Work with IT to test and implement WC system changes.
Work with State WC boards to insure compliance on State WC procedures.
Work with Government Relations dept to identify legislative changes to WC acts.
Participate in multidisciplinary with Underwriting to identify profitable accounts or cancellations.
1/2000 - 12/2001
Provided home care for disabled parent.
Worked part time at Dover Auto World in Dover, NH and part time with Bourneville Group in Portsmouth, NH. Doing sales 2-3 days per week.
LIBERTY MUTUAL 1981 - 1999 Claims Positions : Adjuster, Supervisor, Manager, Examiner
1994 - 1999 Dover, NH and Boston, MA, Home Office Claims Examiner
Served in WC Claims and Environmental Claims.
Review latent exposure cases for asbestosis and other toxic exposures
on WC.
Review and negotiate settlements for Pollution cases as the leading PRP.
Analyze case for accurate reserving and review investigations to date.
Provide direction to branch office employees on investigations, dispositions, reserving, and coverage.
Attend National Risk claims service meetings for both WC and Environmental Claims.
Develop Test Plan for Automated WC Reserving and conduct testing.
Direct subrogation efforts on key Branch Office files.
1985-1987 Claims Manager Chestnut Hill, MA
Provide management over WC, GL, Auto, and Property Claims.
Write performance reviews for Supervisors and review performance of adjusters.
Make recommendations on all claims with combined reserves exceeding $80,000.
Implement and train staff any new claims handling procedures/programs.
Increased office productivity by 7% across all lines
Adjuster (11/1981 – 1983) Supervisor (1983 – 1984) Natick, MA
Supervision of Adjusters and Rehab Nurse including WC, GL, and auto BI claims.
Investigations, negotiation of settlements of claims.
Provide excellent customer service.
Liberty Mutual Claims Systems 1981-1999 Positions : Applications Analyst, Project Leader, Sr. Business Analyst
Sr. Business Analyst, Claims Systems, Corporate HQ Portsmouth, NH 1992-1994
Developed project cost analysis for proposed claims system projects.
Developed Business Requirements for claims system projects.
Research and recommend personnel for acquisition planning teams.
Maintain / Support WC systems and training documentation.
Manage software distribution for personal markets claims.
Research EDI / EFT claims processing for glass claims.
Project Leader, Home Office Dover & Portsmouth, NH 1989-1992
Supervise 5 Application analysts and write performance reviews.
Plan and direct implementation of WC medical fee schedule processing.
Received Employee Recognition Award for Medical Fee Schedule Project Research and Design methods for Image processing to enhance WC workflows.
Work with IT on modifications to local and centralized check printing.
Implement Call Center Automation for Auto appraisals and first reports.
Research and recommend laptops for field adjusters.
Design and Implement Claims management reports that measure office performance.
Systems Analyst, Home Office Boston, MA & Portsmouth, NH 1987-1989
Research, Design, and Implement WC coverage rollover
Research, Design, and Implement System for Automated Processing of Ohio WC claims
Develop Test Plan and Implement changes to online check printing.
Participate in nationwide implementation of WC Claims system.
Education
Framingham State College, Framingham, MA - BS in Biology
Completed courses in Structured Settlements and Business Ethics
1/2007 - 8/2007
Additional Skills
Claims Systems for both Insurers and Third Party Administrators.
Project Management in Systems and Claims
Lotus Notes
Microsoft Products
1. Outlook
2. Excel
3. Word
4. PowerPoint
5. Reports
]]>
]]>
Don Keaveney
66 Olde Madbury Ln
Dover, NH 03820
Home 603.842.4322
Cell 603.866.0408
donkeav@gmail.com
Objective
Insurance case management of GL, WC, Auto BI, Property, or Subrogation.
Also experienced in Management of business projects in systems, operations,
and in customer service.
Qualifications
10 years of progressive decision making experience in Workers Compensation, Liability, Environmental and Auto Claims in 12 Jurisdictions.
Negotiating and Settling claims in excess of $500,000 with attorneys and customers.
Ability to maintain timely control of cases on assignment.
Successful completion of projects on time and within budget.
Excellent Customer Service skills.
8 years experience in business analysis and project management.
Instrumental in the design and maintenance of Workers Compensation systems, Liability Systems, and Auto Systems.
Development of short term software solutions to meet business needs.
Professional Experience
10/2009 - 1/2010
Risk Enterprise Management LTD (REM), Quincy, MA, Claims Examiner
Management of Workers Compensation claims from initial reporting to case conclusion.
Reserving of Indemnity, Medical, and Expense.
Completion of Broker Reports for customer.
Completion of Settlement Authority Requests for customer.
Management of Claims Diary.
Daily case communication with customer.
Customer Service Reviews and claim updates.
Accurate payment of Indemnity, Medical, and Expense.
Completion of State Forms.
8/2009 - 9/2009
Meadowbrook TPA Associates, Andover, MA, Claims Examiner
Management of Workers Compensation cases.
Timely investigations.
Accurate Case pricing.
Negotiating fair Settlements.
Completion of State Forms.
On time payments.
Client customer service and case updates.
2/2007 - 2/2009
Job 1 - Property Location Services: Locate desired property for client;
property, parking areas, and surrounding roads; Locate and identify deeds; Locate current owner and lease terms;
Check for title encumbrances.
Job 2 - Regal Limo Services, North Hampton, NH
Transport company executives from BSF, Timberland, and Fisher Scientific to and from airports.
7/2006-1/2007 NiiS - Danvers, MA, Claims Supervisor/Consultant
Responsible for National League of Cities Pool reinsurance claims: GA, MA, VA, CT, UT, and AK.
Identify claims with potential to breach self-insured retentions and report cases to NLC Mutual.
Provide direction to Supervisors in the Pools on case handling.
Prepare Settlement Authority Requests for the Pool and NLC Mutual.
Review case handling by the Pools on Exposure claims (cases in excess of $500,000) and provide advice in bringing the cases to conclusion.
Identify and review cases within a particular state pool for audit on behalf of NLC Mutual.
Review NLC Mutual RSG Claims System for areas in need of enhancement and identify new business needs to be addressed.
2003-2006 GFMS Boston, MA, Examiner
Direct Investigation, Reserving, & Disposition of High Exposure WC claims including standard WC in addition to exposure and Black Lung cases.
Direct Investigation and Determine Liquidated Companies Net Worth.
Determine WC claim eligibility for specific state Guaranty Funds.
Resolve WC coverage issues with liquidated insurers.
Develop and Implement test plans for enhancements to WC systems.
2001-2003 Guard Insurance Nashua, NH, Regional Representative
Direct Investigation, Reserving, and Disposition of High Exposure WC claims.
Provide Servicing to WC Policyholders.
Develop and recommend enhancements to WC systems.
Work with IT to test and implement WC system changes.
Work with State WC boards to insure compliance on State WC procedures.
Work with Government Relations dept to identify legislative changes to WC acts.
Participate in multidisciplinary with Underwriting to identify profitable accounts or cancellations.
1/2000 - 12/2001
Provided home care for disabled parent.
Worked part time at Dover Auto World in Dover, NH and part time with Bourneville Group in Portsmouth, NH. Doing sales 2-3 days per week.
LIBERTY MUTUAL 1981 - 1999 Claims Positions : Adjuster, Supervisor, Manager, Examiner
1994 - 1999 Dover, NH and Boston, MA, Home Office Claims Examiner
Served in WC Claims and Environmental Claims.
Review latent exposure cases for asbestosis and other toxic exposures
on WC.
Review and negotiate settlements for Pollution cases as the leading PRP.
Analyze case for accurate reserving and review investigations to date.
Provide direction to branch office employees on investigations, dispositions, reserving, and coverage.
Attend National Risk claims service meetings for both WC and Environmental Claims.
Develop Test Plan for Automated WC Reserving and conduct testing.
Direct subrogation efforts on key Branch Office files.
1985-1987 Claims Manager Chestnut Hill, MA
Provide management over WC, GL, Auto, and Property Claims.
Write performance reviews for Supervisors and review performance of adjusters.
Make recommendations on all claims with combined reserves exceeding $80,000.
Implement and train staff any new claims handling procedures/programs.
Increased office productivity by 7% across all lines
Adjuster (11/1981 – 1983) Supervisor (1983 – 1984) Natick, MA
Supervision of Adjusters and Rehab Nurse including WC, GL, and auto BI claims.
Investigations, negotiation of settlements of claims.
Provide excellent customer service.
Liberty Mutual Claims Systems 1981-1999 Positions : Applications Analyst, Project Leader, Sr. Business Analyst
Sr. Business Analyst, Claims Systems, Corporate HQ Portsmouth, NH 1992-1994
Developed project cost analysis for proposed claims system projects.
Developed Business Requirements for claims system projects.
Research and recommend personnel for acquisition planning teams.
Maintain / Support WC systems and training documentation.
Manage software distribution for personal markets claims.
Research EDI / EFT claims processing for glass claims.
Project Leader, Home Office Dover & Portsmouth, NH 1989-1992
Supervise 5 Application analysts and write performance reviews.
Plan and direct implementation of WC medical fee schedule processing.
Received Employee Recognition Award for Medical Fee Schedule Project Research and Design methods for Image processing to enhance WC workflows.
Work with IT on modifications to local and centralized check printing.
Implement Call Center Automation for Auto appraisals and first reports.
Research and recommend laptops for field adjusters.
Design and Implement Claims management reports that measure office performance.
Systems Analyst, Home Office Boston, MA & Portsmouth, NH 1987-1989
Research, Design, and Implement WC coverage rollover
Research, Design, and Implement System for Automated Processing of Ohio WC claims
Develop Test Plan and Implement changes to online check printing.
Participate in nationwide implementation of WC Claims system.
Education
Framingham State College, Framingham, MA - BS in Biology
Completed courses in Structured Settlements and Business Ethics
1/2007 - 8/2007
Additional Skills
Claims Systems for both Insurers and Third Party Administrators.
Project Management in Systems and Claims
Lotus Notes
Microsoft Products
1. Outlook
2. Excel
3. Word
4. PowerPoint
5. Reports
]]>
]]>
Dear Hiring Manager,
I am seeking a Claims position in WC, Auto BI, General Liability, Disability, Subrogation or other claims area. I have handled claims in 16 jurisdictions including MA, NH, CT, and ME on WC, GL, and Auto BI. I have supervised 15 - 20 employees in an intense customer service environment.
Half of my prior work experience involved the administration and supervision of insurance claims, mostly in Workers Compensation, General Liability, Environmental, and Auto BI. In each of these areas I was responsible for dealing with claimants, lawyers, doctors, vendors, and customers over the phone. The job duties required me to negotiate settlements with lawyers, resolve billing and treatment issues with doctors and their administrators, and to resolve problems with claimants, vendors, and customers by phone and in person. I was also responsible for issuing payments, establishing financial reserves on these cases, and performing policyholder (customer) reviews.
The other half of my experience involved project management as a business analyst and project leader in the research (business requirements), design, specifications, implementation, and training on Insurance Business Systems. These projects ranged in size from small to implementing systems on a nationwide basis. In all projects, during the research phase, the needs of all customers and internal departments were studied and addressed. In this role I was responsible for budgets, project cost analysis, and performance reviews. During this phase of my career I became familiar, at an advanced level, with the MS Office products such as Word, Excel, PowerPoint, Outlook. I also performed analysis on a number of software products offered by vendors. I am familiar with both the PC and Mac computers.
I believe my combination of claims and claims systems experience could add value to your company’s business operations. I look forward to an interview with you to discuss this position further.
Thank you for your time.
Sincerely,
]]>
]]>
Dear Hiring Manager,
I am seeking a Claims position in WC, Auto BI, General Liability, Disability, Subrogation or other claims area. I have handled claims in 16 jurisdictions including MA, NH, CT, and ME on WC, GL, and Auto BI. I have supervised 15 - 20 employees in an intense customer service environment.
Half of my prior work experience involved the administration and supervision of insurance claims, mostly in Workers Compensation, General Liability, Environmental, and Auto BI. In each of these areas I was responsible for dealing with claimants, lawyers, doctors, vendors, and customers over the phone. The job duties required me to negotiate settlements with lawyers, resolve billing and treatment issues with doctors and their administrators, and to resolve problems with claimants, vendors, and customers by phone and in person. I was also responsible for issuing payments, establishing financial reserves on these cases, and performing policyholder (customer) reviews.
The other half of my experience involved project management as a business analyst and project leader in the research (business requirements), design, specifications, implementation, and training on Insurance Business Systems. These projects ranged in size from small to implementing systems on a nationwide basis. In all projects, during the research phase, the needs of all customers and internal departments were studied and addressed. In this role I was responsible for budgets, project cost analysis, and performance reviews. During this phase of my career I became familiar, at an advanced level, with the MS Office products such as Word, Excel, PowerPoint, Outlook. I also performed analysis on a number of software products offered by vendors. I am familiar with both the PC and Mac computers.
I believe my combination of claims and claims systems experience could add value to your company’s business operations. I look forward to an interview with you to discuss this position further.
Thank you for your time.
Sincerely,
]]>
Array
http://hubpages.com/hub/Is-the-Diet-Solution-Program-just-another-Diet-Fad-or-will-it-really-make-me-Lose-Fat
Easy. I am here to be able to let you know that diets don't work. They're just one of the typical factors people have such a hard time dropping pounds. People today are generally making the big mistake of following a diet as opposed to using a great tasting manner of eating which will satisfy the hunger, their tastebuds and assist them to get to and manage an ideal weight and the best possible overall health.
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The Best diet regime is going to be one that you can adhere to (for longer than just a few days), one that incorporates delicious food and something you are happy with, as well as one you can retain for a lifetime.
Below are a few strategies that will help you build up the best Diet for you:
1. Solely eat food you enjoy.
Very well Isabel, that would be just fantastic, but I like pizza and donuts and this sure doesn’t seem to be assisting me to drop some weight. Sure, I agree with you. The point here is please don't establish a crash diet of cottage cheese and grapefruit in the event you positively detest those 2 food items. Healthy food choices does not have to be akin to bird seed. How about scrambled whole eggs in butter along with your preferred veggies and two slices of sprouted grain toast? French toast made from wholesome bread, and eggs? A juicy burger or maybe a steak for lunch or dinner? How about preparing your own pizza from healthy ingredients? I can continue with a long list of scrumptious meals. The point is there is no need to eat like a bird or eat tasteless foods to be healthy as well as lose weight. Discover the healthy and balanced ingredients you like and get creative with those. You'll find you will have an amazing number of tasty food options.
2. You should not go cold turkey.
Rome wasn’t built in a day right? You do not have to change every one of your current habits immediately. Setting up one wholesome eating habit each week or eliminate one “not so good” food every week. This will prove to be life altering in a mere 1-2 months. Not to mention it should reduce virtually any pressure or anxiousness you may have about altering all your behaviors over night. Begin with the simplest choice for you. Consider drinking water? Can you replace your sugar beverages with water and simply do that for one full week? How about merely cutting down on several sugary sodas and replacing them with water? One modest step each week can make the transition quick and easy.
3. Don't go hungry.
One more very common mistake I notice is people today starving themselves in an effort to lose weight quickly. The simple truth is you don't have to feel hunger to be able to effectively shed weight. In reality, the contrary is true. You will need to provide your whole body sufficient nourishment (beneficial nourishment, that is) so that you can observe weight-loss results. Make sure to nourish your system consistently during the day. Breakfast, lunch and dinner are all important but so are snacks in the middle. Eating things such as raw nuts, fresh fruits and wholesome trail blends can really keep you from experiencing any hunger throughout the day and help manage any cravings that may appear.
Keep in mind that the very best Eating routine you can start today is an eating plan that does not resemble a diet in the least. Tell people today you had French toast for breakfast, chicken stir fry for lunch as well as a delicious steak with potatoes for dinner and they will wonder exactly how in the world you are dropping pounds and looking fantastic. Simple, I stopped dieting and uncovered the best Diet for me!
Find out how to consume yummy foods and still shed extra pounds with these amazing fat loss guidelines. http://hubpages.com/hub/Is-the-Diet-Solution-Program-just-another-Diet-Fad-or-will-it-really-make-me-Lose-Fat]]>
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http://hubpages.com/hub/Is-the-Diet-Solution-Program-just-another-Diet-Fad-or-will-it-really-make-me-Lose-Fat
Easy. I am here to be able to let you know that diets don't work. They're just one of the typical factors people have such a hard time dropping pounds. People today are generally making the big mistake of following a diet as opposed to using a great tasting manner of eating which will satisfy the hunger, their tastebuds and assist them to get to and manage an ideal weight and the best possible overall health.
With all the processed foods, bogus advertising, as well as false information out these days, how's this even feasible? A tasty means of maintaining a healthy diet that will aid me shed pounds at the same time?
Yes, this really is possible for you once you're armed with the correct details. http://hubpages.com/hub/Is-the-Diet-Solution-Program-just-another-Diet-Fad-or-will-it-really-make-me-Lose-Fat
The Best diet regime is going to be one that you can adhere to (for longer than just a few days), one that incorporates delicious food and something you are happy with, as well as one you can retain for a lifetime.
Below are a few strategies that will help you build up the best Diet for you:
1. Solely eat food you enjoy.
Very well Isabel, that would be just fantastic, but I like pizza and donuts and this sure doesn’t seem to be assisting me to drop some weight. Sure, I agree with you. The point here is please don't establish a crash diet of cottage cheese and grapefruit in the event you positively detest those 2 food items. Healthy food choices does not have to be akin to bird seed. How about scrambled whole eggs in butter along with your preferred veggies and two slices of sprouted grain toast? French toast made from wholesome bread, and eggs? A juicy burger or maybe a steak for lunch or dinner? How about preparing your own pizza from healthy ingredients? I can continue with a long list of scrumptious meals. The point is there is no need to eat like a bird or eat tasteless foods to be healthy as well as lose weight. Discover the healthy and balanced ingredients you like and get creative with those. You'll find you will have an amazing number of tasty food options.
2. You should not go cold turkey.
Rome wasn’t built in a day right? You do not have to change every one of your current habits immediately. Setting up one wholesome eating habit each week or eliminate one “not so good” food every week. This will prove to be life altering in a mere 1-2 months. Not to mention it should reduce virtually any pressure or anxiousness you may have about altering all your behaviors over night. Begin with the simplest choice for you. Consider drinking water? Can you replace your sugar beverages with water and simply do that for one full week? How about merely cutting down on several sugary sodas and replacing them with water? One modest step each week can make the transition quick and easy.
3. Don't go hungry.
One more very common mistake I notice is people today starving themselves in an effort to lose weight quickly. The simple truth is you don't have to feel hunger to be able to effectively shed weight. In reality, the contrary is true. You will need to provide your whole body sufficient nourishment (beneficial nourishment, that is) so that you can observe weight-loss results. Make sure to nourish your system consistently during the day. Breakfast, lunch and dinner are all important but so are snacks in the middle. Eating things such as raw nuts, fresh fruits and wholesome trail blends can really keep you from experiencing any hunger throughout the day and help manage any cravings that may appear.
Keep in mind that the very best Eating routine you can start today is an eating plan that does not resemble a diet in the least. Tell people today you had French toast for breakfast, chicken stir fry for lunch as well as a delicious steak with potatoes for dinner and they will wonder exactly how in the world you are dropping pounds and looking fantastic. Simple, I stopped dieting and uncovered the best Diet for me!
Find out how to consume yummy foods and still shed extra pounds with these amazing fat loss guidelines. http://hubpages.com/hub/Is-the-Diet-Solution-Program-just-another-Diet-Fad-or-will-it-really-make-me-Lose-Fat]]>
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www.affiliatemarketinginstituteonline.org has some interesting info in the members area. Your reader may want to check it out. Their free stuff is cool too.]]>
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www.affiliatemarketinginstituteonline.org has some interesting info in the members area. Your reader may want to check it out. Their free stuff is cool too.]]>
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http://hubpages.com/t/18e365
The Diet Solution Program is actually a direct result many years of research by Isabel De Los Rios who had been trying to help her mom get rid of diabetic medicine. She was not only effective in her vision but also created a system that is supporting numerous over weight people to get back fit. The Diet Solution works like a charm for reducing fat in the most natural way.
Impressive features of The Diet Solution
Unlike the diet programs and fast weight loss remedies, the diet solution concentrates on your own body type and just how you respond to various diet programs. Everyone has a unique body type and metabolic rate consequently each and every diet plan cannot possess the identical result on every person. The Diet solution instructs you what exactly is appropriate with regard to your own body type and just what should always be definitely avoided. Within the initial part of this diet plan, the author addresses diverse body types and their caloric specifications. You are encouraged to allocate perfect portions of health proteins, Carb and fat in your dishes. http://hubpages.com/t/18e365
The Next Component of this particular EBook throws light on quite a few surprising facts concerning different meals, grains, dairy products, sodium, sugars and alcohol consumption.
Scientific Approach of the Diet Solution
The Diet Solution recommends precisely what will be required with regard to your own body depending upon your metabolic rate. It is actually because of the particular scientific method that this particular program has been endorsed by numerous well-known doctors and nutrition experts. It demonstrates to you just how to control your own blood sugar level, blood pressure, levels of cholesterol and other health issues so that you can accomplish a healthier and more energised body.
It is not a Speedy weight loss Formula
The Diet Solution uses a holistic and natural tactic to help you shed pounds. You need not unnecessarily stress your bodily organs and dehydrate yourself to shed some weight merely to get back your pounds later on. It helps you remove toxic compounds from your digestive tract with out bringing about dehydration as well as any additional unwanted side effects.
As the plan is totally customized for your body type, the diet plans are effective once and for all without suppressing your tastebuds. The best part of the plan is that it is not really a torturous eating strategy which can be very hard to follow over time. You will be able to appreciate your meals whilst dropping fat naturally. This is what makes this particular diet regime the most favorite weight loss program for huge numbers of people through the U.S.
Weight Loss Starts off from your Shopping List
The diet solution makes it possible to put together a grocery list for the most nutritious foods. You'll be amazed to locate a number of the food items that are healthier and cheaper compared to most of their branded options. Similarly you can follow a number of the balanced recipes and diet plans for life which will help you maintain your ideal weight for as long as you would like.
Exceptional Money Back Guarantee
This impressive E book has a 60 days money back guarantee and many additional Free Bonus deals like Turbulence instruction guide, The Hidden Truth about Cholesterol Lowering drugs etc. The total value of other E-books and The Diet Solution itself is actually priceless and with this particular secret link below you'll receive a $50 discount and have all of the Extra Books and the Diet Solution Program. Because there is a cash back guarantee, you have nothing to suffer a loss of with the exception of unwanted weight. http://hubpages.com/t/18e365
]]>
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http://hubpages.com/t/18e365
The Diet Solution Program is actually a direct result many years of research by Isabel De Los Rios who had been trying to help her mom get rid of diabetic medicine. She was not only effective in her vision but also created a system that is supporting numerous over weight people to get back fit. The Diet Solution works like a charm for reducing fat in the most natural way.
Impressive features of The Diet Solution
Unlike the diet programs and fast weight loss remedies, the diet solution concentrates on your own body type and just how you respond to various diet programs. Everyone has a unique body type and metabolic rate consequently each and every diet plan cannot possess the identical result on every person. The Diet solution instructs you what exactly is appropriate with regard to your own body type and just what should always be definitely avoided. Within the initial part of this diet plan, the author addresses diverse body types and their caloric specifications. You are encouraged to allocate perfect portions of health proteins, Carb and fat in your dishes. http://hubpages.com/t/18e365
The Next Component of this particular EBook throws light on quite a few surprising facts concerning different meals, grains, dairy products, sodium, sugars and alcohol consumption.
Scientific Approach of the Diet Solution
The Diet Solution recommends precisely what will be required with regard to your own body depending upon your metabolic rate. It is actually because of the particular scientific method that this particular program has been endorsed by numerous well-known doctors and nutrition experts. It demonstrates to you just how to control your own blood sugar level, blood pressure, levels of cholesterol and other health issues so that you can accomplish a healthier and more energised body.
It is not a Speedy weight loss Formula
The Diet Solution uses a holistic and natural tactic to help you shed pounds. You need not unnecessarily stress your bodily organs and dehydrate yourself to shed some weight merely to get back your pounds later on. It helps you remove toxic compounds from your digestive tract with out bringing about dehydration as well as any additional unwanted side effects.
As the plan is totally customized for your body type, the diet plans are effective once and for all without suppressing your tastebuds. The best part of the plan is that it is not really a torturous eating strategy which can be very hard to follow over time. You will be able to appreciate your meals whilst dropping fat naturally. This is what makes this particular diet regime the most favorite weight loss program for huge numbers of people through the U.S.
Weight Loss Starts off from your Shopping List
The diet solution makes it possible to put together a grocery list for the most nutritious foods. You'll be amazed to locate a number of the food items that are healthier and cheaper compared to most of their branded options. Similarly you can follow a number of the balanced recipes and diet plans for life which will help you maintain your ideal weight for as long as you would like.
Exceptional Money Back Guarantee
This impressive E book has a 60 days money back guarantee and many additional Free Bonus deals like Turbulence instruction guide, The Hidden Truth about Cholesterol Lowering drugs etc. The total value of other E-books and The Diet Solution itself is actually priceless and with this particular secret link below you'll receive a $50 discount and have all of the Extra Books and the Diet Solution Program. Because there is a cash back guarantee, you have nothing to suffer a loss of with the exception of unwanted weight. http://hubpages.com/t/18e365
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http://www.quantumseolabs.com/services/view/affordable-seo-services]]>
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http://www.quantumseolabs.com/services/view/affordable-seo-services]]>
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Looking to network with other independent agency personnel on commercial or personal lines issues, markets, changes, news items, etc.]]>
Description:
Looking to network with other independent agency personnel on commercial or personal lines issues, markets, changes, news items, etc.
Brief description:
Tags:
Website:
]]>
Looking to network with other independent agency personnel on commercial or personal lines issues, markets, changes, news items, etc.]]>
Description:
Looking to network with other independent agency personnel on commercial or personal lines issues, markets, changes, news items, etc.
Brief description:
Tags:
Website:
]]>
Local networking opportunity for claims personnel in Washington State.]]>
Description:
Local networking opportunity for claims personnel in Washington State.
Brief description: Local networking opportunity for claims personnel in Washington State.
Tags:
Website:
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Local networking opportunity for claims personnel in Washington State.]]>
Description:
Local networking opportunity for claims personnel in Washington State.
Brief description: Local networking opportunity for claims personnel in Washington State.
Tags:
Website:
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This group was created to allow insurance underwriters the ability to communicate ideas, ask questions ,consider opportunities and stay current on issues facing the industry]]>
Description:
This group was created to allow insurance underwriters the ability to communicate ideas, ask questions ,consider opportunities and stay current on issues facing the industry
Brief description:
Tags:
Website: http://www.insurancepronet.com
]]>
This group was created to allow insurance underwriters the ability to communicate ideas, ask questions ,consider opportunities and stay current on issues facing the industry]]>
Description:
This group was created to allow insurance underwriters the ability to communicate ideas, ask questions ,consider opportunities and stay current on issues facing the industry
Brief description:
Tags:
Website: http://www.insurancepronet.com
]]>
